Almost made it through the week without this type of nonsense. Just a few minutes ago my phone rang, and it was an automated call from Centegra Health Systems to call them back on a toll-free number.
Talk about a way to lose a customer!
If they want to talk to me, they can call me! I absolutely object to an automated call to me, asking me to call them! Does anyone else feel this way?
When I called back, I barked (politely) at the customer service rep who answered the phone and admitted quickly that, yes, indeed, they do make some outgoing calls like that. I realized that she doesn't make the rules; she just works there.
Now, it's not like they have called me a dozen times and can't reach me. This was the first call to me.
I'm waiting now for the supervisor to call me back, because I refused to wait on Hold to talk to the supervisor and didn't want voicemail.
But even the supervisor doesn't make the rules at Centegra, so I'll find out who does.
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