Friday, June 30, 2017

Customer (Dis)service at Sears

NOTE (7/7/17): The cover of this book has been changed and the text has been re-formatted. What can I say? Lesson learned.

When I worked at the Sears, Roebuck and Co. headquarters in Hoffman Estates, one of my favorite jobs was handling complaints. Actually, I wasn't supposed to handle them personally; I was supposed to farm them out to one of the four call centers. But some of the senior executives found out that I liked handling complaints. If a complaint got through all the filters and was headed to B-6, I got it - with directions not to pass it on.

I was lucky. I didn't have a supervisor standing behind me with a clipboard and a stopwatch. When the complaint got to me, I called the customer right away.

Read about the woman who was sold a used wedding band. The store wouldn't take it back or exchange it.

Read about the man who was a customer for 48 years and whose drill bit broke the first time he used it. He got roughed up so badly that he custom-made a wooden casket for that broken drill bit and sent it back to the home office.

And then there was the customer who bought $6,000 worth of home appliances and had them shipped to his home in the Bahamas. He couldn't get them out of Customs, and the store in Miami wouldn't return his phone calls or fax him the right paperwork, because calls to him were international calls!

You'll find this book (Kindle version) on for $1.99. I hope you'll pick up a copy for yourself and also gift copies to anyone you know who worked at Sears or who has their own Sears customer service story.

After you read it, please leave reviews on and


OK, I'm heading out to my mailbox now to wait for the royalties to roll in!

Freedom's Safety Place - NRA ad

This is last year's NRA Freedom's Safest Place. Gabby Franco from Venezuela speaks about the importance of guns in a free society.

The NRA has released a new Freedom's Safest Place one-minute ad featuring Dana Loesch. As soon as it's up on YouTube, I'll provide it here.

In the meantime, listen to what Gabby has to say.

There are numerous similar videos on YouTube. Just go there and search for Freedom's Safest Place. I spotted one by Milwaukee County Sheriff David Clarke and I'll listen to it today.

Thursday, June 29, 2017

Fake news - trust it?

Be sure to view this week's offering from Prager University, called Fake News.

After you view it, please post your comments below.

And be sure to sign up for Prager U's free emails with new videos.

Donald Trump - off his rocker?

Is Donald Trump nuts?

What do you think an accurate mental health diagnosis would be of Donald Trump?

Whoever heard of a President of the United States acting the way he is? He is acting like a little spoiled brat with his Twitter account. Obviously, there is no one around him with enough influence to persuade him to stop using it.

If he doesn't like the Morning Joe show, then don't watch it.

Maybe The Donald should check into Walter Reed's psych ward for two weeks. Let Mike Pence steer the ship. Give Donald a few days of ECT and bring him back out.

If he has come to his senses (whatever those are), then maybe he'll be fit to be POTUS.

Y'all know that I voted for Trump. Anybody - even Mickey Mouse - would have been a better choice than Hillary Clinton. And we only had two choices.

But does he have a screw loose? Maybe more than one? We'd better find out sooner than later.

Added at 1:45PM CDT.

According to the Washington Post, "And just Tuesday (June 27, 2017), White House press secretary Sean Spicer said Trump’s tweets are “considered official statements by the president of the United States.”