Wednesday, October 13, 2010

What's a proper 9-1-1 response?

There was apparently a 9-1-1 call to the McHenry County Sheriff's Department about 5:30AM on Tuesday in the 7400 block of Rose Street, which is just southeast of U.S. 14 and Pingree Road. It's in the County, just outside the City Limits of Crystal Lake.

There was a McHenry County squad car in the vicinity and the dispatcher assigned the call.

Now, I'm working on getting all the details, but I understand at this writing that the deputy refused the call. It was only an hour until the end of the shift, and who wants to get stuck with what could be a long call and hours of overtime, after working all night?

A different deputy ended up with the call, and Crystal Lake P.D. was called for a back-up, as its patrol car could have been closer than the second deputy.

Was there one of those highly-paid and -qualified supervisors (sometimes referred to as Sergeants) on duty? Did that supervisor not challenge the first deputy and order that deputy to respond? The supervisor didn't?

Maybe it's time for a supervisor and a deputy to enjoy a little 30-day unpaid "vacation", followed by some re-training in 9-1-1 responses.

The public has a right to expect an immediate response to a 9-1-1 call. The police "protect and serve." The motto is not "protect and serve, unless my shift is almost over."

How much delay occurred while the dispatcher argued with the first deputy and then assigned the call to a second deputy and called Crystal Lake PD for assistance?

1 comment:

FatParalegal said...

Maybe there's more to the scenario, but as you describe it, I asked a dispatcher (friend) and he said that the deputy would probably get some time off for refusing to take the call.