I guess I picked a good time to make that stop, because only one customer was being waited on by a window clerk. Another window/counter seemed to be open for service, and two employees were standing back from the counter, engaged in a conversation.
I stepped up to counter, expecting that the employee who was working that counter slot would end the conversation and return to the counter.
Wrong expectation.
After a few moments, I greeted them, and one turned to notice that I was waiting. Did she end her conversation and come to wait on me?
No.
And then, when she did return to the counter, she faced away from me and continued her conversation with the other employee.
This is the U.S. Postal Service concept of Service. They are already worried about huge financial losses and shrinking business, as more and more people use email and UPS and FedEx. Right now we don't have another choice for First Class Mail. I'm a captive customer. But that doesn't mean I'm willing to be ignored.
Now for the good part. When I bought my 20 stamps to use after the postage increase on Sunday, I saved 20¢, because she sold me "Forever" stamps.Whoopee! Frankly, I'd rather have paid the extra 20¢ and gotten faster service.
8 comments:
Ah... I've actually received great USPS service over the last few years. In fact, TMB can honestly say that customer service has improved overall in retail IMHO. Sure, there's a few times that someone blows it, but overall I feel I'm treated prety good. Especially at Liquor Stores! DOH!
"Look at me, I'm the king of the world!"
There was a period 3-4 years ago when service at the Woodstock Post Office was excellent.
I realize that, on the grand scale of things, Woodstock is a small town and service need be only adequate.
But to disregard a waiting customer, in any place of business, is just not acceptable.
Keep spreading that vinegar. I'm sure eventually you'll catch something-maybe even something you want. Says a lot about your reputation as a tireless defender of the great American "whiner" mentality when an employee, even one protected by a union,will risk their job by ignoring you.
tired, I'm sure you must know by now that it's not about "me".
No one should tolerate that kind of (dis)service.
Hey, here's an idea. When you want to whine about something, why don't you submit it over your name?
Bingo!
You'll probably post this comment. Why not the last ones? Ahhh, censorship. If you can post unde a "nom de plume" why can't I?
tired, where did you ever see that you thought I posted with a nom de plume?
If I have something to say or write, I use my name - always.
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