The Warm Line - what is it?

You know what the Crisis Line is; right? McHenry County is fortunate to have a professionally-managed Crisis Line, and its number is (800) 892-8900.

But what about those times when a person (or a family member of a person) with mental health challenges is having a difficult time, but it's not a crisis?

Sometimes you just need someone to talk to - someone who listens and understands. Sometimes that will avert a crisis.

The Illinois Mental Health Collaborative for Access and Choice offers such a service; it's called the Warm Line. Peer and Family Support Specialists have been trained in emotional support, recovery education and self-advocacy support. They are ready to listen and to help. These Specialists are professionals who have experienced mental health recovery in their own lives as an individual or family member.

To reach the Warm Line, call (866) 359-7953 [TTY (866) 880-4459]

The Warm Line operates Monday through Friday, 8am-5pm. When you reach the main menu, press 2 for Consumers and Families; then press 5 for the Warm Line: Peer and Family Support by Phone.