A regular customer of Flowerhood shopped at Flowerwood a week ago but didn't find anything to buy that day. Before leaving the parking lot, she pulled over close to McDonald's and went in to use the restroom. When she came out, her car was gone!
Stolen? No. Towed by the contracted tow company, ACM Recovery, of Wauconda.
Now, you and I probably have the same (low) opinion of those guys who prowl parking lots and hook cars within seconds of being parked. It turns out that the tow truck driver used a spotter in a different vehicle. HE was probably sitting in the Flowerwood parking lot! Was he a customer?
Anyway, a sheriff's deputy responded to the woman's 911 call.
You can read the whole story on Cal's blogger. Do it. I can hardly wait for the ending and to find out whether she got her car unhooked and back under her control without parting with the $165 demanded by the tow truck driver.
Do you think Flowerhood will lose her business for hiring such a tow company that would grab her car so fast, tow it across the street and then demand $165 for a half-block tow? It has already cost them my business, not there was any, anyway. But there surely will not be.
If Flowerwood has a problem with non-customer parking, then the manager should phone for a tow. Contracting with a tow company and authorizing them to yank cars without further authorization is unconscionable.
Care to express your opinion to the manager or owner of Flowerwood? Here's the number: (815) 459-6200. Flowerwoods' website at http://www.flowerwoodinc.com/ announces that its new owners are Diane and Tim James. You can email them at email@example.com
Wow! What a way to make an impression on customers!!!