How has your experience been, when you have needed to return something to the Woodstock Menard's? Good service? Completely satisfied?
After purchasing a new kitchen sink and installing it, one customer found cracks in it that were a manufacturing defect. He bought a replacement and installed it; then he returned the original sink for a warranty refund. He was within the manufacturer's warranty period, and he told me he has had nothing but grief for about six months while he has tried to get his $150 back.
I would have thought that a huge business like Menard's would pride itself on customer service and loyalty, because do-it-yourselfers like dependable businesses.
He asked me if I knew whether any business in Woodstock, such as the Woodstock Chamber of Commerce, might help him. I don't. The Woodstock Chamber is a one-woman operation now and is stretched far, far too thin.
I suggested that he write to the Menard's headquarters and send copies to the Better Business Bureau, Chambers of Commerce of Woodstock, Marengo and Crystal Lake, www.ripoffreport.com, the State's Attorney's office, and the Attorney General. Will any of those help him? Maybe the BBB.
I think they don't realize with whom they are dealing. Do they really want to see a vehicle parked out on U.S. 14 by Menard's with some big signs on it?