Back in 2013 I finished a book that I had been writing about my hypnotherapy experiences, both as a practitioner and as a hypnotized person. I had worked on it off-and-on for years and, finally, I committed to finishing it - and did. The Healing Power of Hypnotherapy is available through Amazon.com as a Kindle book.
I know how I finished it - I committed to it.
And now I am committing to a second book. This one will be about my customer-service days at the Sears, Roebuck and Co. headquarters in Hoffman Estates. I've already got the title - Unthaw It.
During my almost-five years at the "glass palace" on Higgins Road, I had a variety of jobs. Most Sears employees had only two-three jobs in 30 years' employment. I was lucky and moved around a lot.
Dealing directly with retail customers was not supposed to be my job. But a very special part of it was handling complaints that made it through all the filters to "B-6", where the senior executives lived. That's when I got some of them, along with the request that I handle them personally and not farm them out to one of the off-site customer service centers.
I'd better hurry on this book. Sears may not be around much longer.
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